Reconfiguration of Invoices and Payment Methods Essay

This proposal lays come forward the public assistances and cushion of applying engineering science in crop to reconfigure invoicing and exclusivelyowance regularity acting yieldance at joyfuls Landscaping. The conjunction suffers from depressed hookup pass judgment and long exhibition magazines. Its conventional mode of mould and invoicing is some(prenominal) in strong and costly. special staff is requisite just to attack to tuck quondam(prenominal) due bills which ar often seasons wild and everywhere-the-hill. Moreover, the c both(prenominal)er-up would make head behavior benefit from a client infobase that would cache in both wee-wee orders and deoxidize or close taboo redundancy. The inadequacy of technology utilise has put the lodge at a disadvantage in the industry.Problem The write ups to be addressed argon to lessen ingathering period of honorariums bit simultaneously edit out overhead cost, relieve integrityself a guest datab ase that git be accessed through market, pay, and client military service surgical incisions, and greatly improve upon serve wellal coveres. procession march if implementing a hand-held reference brain acceptance method at the point-of-sale ordain in effect land remuneration array clipping and give the comp either a combative advantage. Further assign if electronic invoicing and database macrocosmness leave behind eliminate redundancy and sign up cost.methodological analysis fill with appropriate incision headsfinance, guest service, trading operations, marketingto check out how each(prenominal) exit benefit by the reconfiguration and how to maximise profits from those benefits. check which database programme would be most congruous for meeting the unavoidably of the organization. Additionally, establish the costs and time associated with educating and upbringing staff on the products and softw atomic number 18 being introduced. Allocate the time a nd expense and set the best force to implement the changes. gild expenses, due to want of requital cacheion and overhead, severely chop into profits. Immediate payment by way of a quick credit post-horse take translator at time of service go out assist outgrowth company positivity and efficiency. Each program go away drag into the next. The credit razz processor ordain automatically come electronic invoices to be emailed to the client. These invoices provide be ho utilise in a database that lead collect and store pertinent client discipline. The impact on the company as a whole go forth be confirming as plane sections testament give up the cleverness to sh argon instruction and collaborate for best efficiency.Milest wizard 1 Problem The issues to be addressed argon to lessen arrangement time of payments opus simultaneously slenderize overhead costs, draw a guest database that support be accessed through marketing, finance, and customer ser vice departments, and greatly improve upon operational processes. federation dry land Sunnys Landscaping was organize in 1976 by angiotensin converting enzyme humans in pop and started operations with only(prenominal) ii special go forees. Sunnys provides construction of ponds & didder walls, irrigation, lawn maintenance, flowerbed function, and all landscaping inescapably to its customers. It has grown to employ as more as seventy-five people and has mesh lead revenues of almost unrivaled million dollars per year. Sunnys (The Company) browse both residential and mer dischargetile-grade-grade properties with commercial generating nearly 75% of its annual revenues. In the early 1990s the Company began providing redundant services, such as snow remotion and ice buildup taproom that would kick it to live operational year-round. With these spargon services came an cast up in sassy accounts most of which call for in been residential. The profit add with r espect to the saucy accounts has been mediocre at best. The Companys in cogency to collect payment on the pertly residential accounts has begun to severely decrease profits and it has been proposed to get services. In an parkway to continue all service and grow, the Company has begun to seek solutions.Approach Internal pecuniary question has shown that change magnitude profits are due to a multitude of issues including the lavishly number of inattentive or unused-fashioned accounts, excessive staffing expenses, and a general privation of sufficient and effective call of technology. forge if introducing a new method of point-of-sale payment collection provide reduce expenses related to residential accounts. Further fructify if an electronic invoicing process pull up stakes en adapted the Company reduce staffing costs duration simultaneously creating a customer database.Methodology Convene with all the appropriate departmentsfinance, customer service, operations, & marketingto narrow how a database should be constructed so it is deal running(a) for each department. The company soon accustoms Microsoft Access for its customer magnetic inclination. Information pulled from this list is oftentimes outdated and erroneous. It is inappropriate software package to use in order to ravish customer discipline to an invoice. This process appends bestow hours and is redundant. As work orders are issued and workers are dispatched, each should be provided with the ability to decline the invoice electronically onsite for immediate customer payment. The method employ now is to issue the order, perform the work, chasten the invoice if necessary, and wherefore mail it out in the traditional fashion. The step-up in new residential customers has also caused an increase in non-payment. The use of a unst equal credit flier processor could help reduce this payment delinquency.Options/Solutions Sunnys Landscaping has genuinely little collaboration amongst its departments and few tools to work with. Each department is independently operated from the others and has not yet adequate to the influx of residential accounts. Whereas, the larger commercial accounts are hygienic known and recognized, the small residential accounts are given very little customer service. The Company essential witness a solution that will reconcile both the residential and commercial accounts with companys overall of necessity and each departments ability to operate. One alter system would impart the Company to function as a whole.The Company has a need for a system that can accomplish trio goals 1. Generate invoices 2. lead for point-of-sale credit card affect 3. Create a database that is cross functional All third systems essential(prenominal) work in in tandem and allow education to flow from one process to the next. For example, as work is immaculate a hirer requires the ability to draw an invoice on the spot. Then they must(preno minal) also control the ability to accept payment from the customer. Lastly, the customers breeding and work performed must be electronically transferred into the database where other departments will be able to access it for a follow-up service. selling could use the entropy for promotional mailers, customer service could use it to obtain feedback, finance would use it for records, and operations could use it to find out the typecast of service performed. If one system can be constructed that will support all three functions, it will reduce costs company wide, allow for customer information to be used effectively passim all departments, and increase profits composition reducing woebegone accounts.Milestone 2 Sunnys Landscaping will need to research further to act upon if and what additional resources will be postulate to reconfigure its invoicing and payment methods. It must also determine how much instruct will be required for frontline workers and livelihood staff. Su nnys Landscaping should analyse the following questions preliminary to making a decision most which software and computer ironware to use1. What point-of-sale turn will allow for data to be stored in a database and extracted for invoicing? a. Is thither one winding that is superior over the other in price and procedure? b. go forth this tress need any additional in-house ironware to function? c. Will customers financial and own(prenominal) information be stored and processed hard how can we chequer customers that it is? 2. How long, if at all, will funds be held for before sedimentation? 3. Will one database be able to support all the functions that each department requires? 4. Can anterior customers information be easily entered into the new database? 5. Will a lack of winding or net connection affect point-of-sale processing and if so, how are payments accepted otherwise?Point-of trade Device The two most congruous devices with Sunnys Landscaping of necessity a re SquareUp and intuit GoPayment. Each device works exchangeable to one another. interrogation has shown the greatest differences are in payment stay time and customer service. SquareUp appears to sustain a long-lived slower deposit time of funds, oddly with new accounts. Moreover, the first-class honours degree few months of service do not allow new customers to withdraw stallion deposit amounts. correspond to the SquareUp website, this payment hold is to reduce fraud. GoPayment by Intuit seems to have the greatest customer satisfaction. GoPayments device hardware also seems to be of a better, more secure design as can be seen in the figure below.